Privacy Policy

Last Updated:

1. Introduction

Scentglowur ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of personal information:

Name and contact details (email address, phone number, postal address)
Event details and preferences
Budget information
Communication preferences
Website usage data through cookies and similar technologies

3. How We Use Your Information

We use your personal information for the following purposes:

To provide and deliver our party styling and event organisation services
To communicate with you about your enquiries and bookings
To process payments and manage contracts
To improve our website and services
To comply with legal obligations
To send marketing communications (with your consent)

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

Consent: When you have given clear consent for us to process your data
Contract: To perform a contract with you or take steps before entering into a contract
Legal obligation: To comply with our legal obligations
Legitimate interests: For our legitimate business interests, provided these do not override your rights

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

Service providers who assist us in operating our business (e.g., payment processors, IT services)
Legal authorities when required by law
Professional advisors (e.g., accountants, lawyers)

All third parties are required to maintain appropriate security measures and use your data only for specified purposes.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Typically, we retain:

Contact and booking information for 7 years after the last transaction (for tax and accounting purposes)
Marketing consent data until you withdraw consent

7. Your Rights

Under UK GDPR, you have the following rights:

Right of access: Request copies of your personal data
Right to rectification: Request correction of inaccurate data
Right to erasure: Request deletion of your data in certain circumstances
Right to restrict processing: Request limitation of how we use your data
Right to data portability: Request transfer of your data to another service
Right to object: Object to processing based on legitimate interests
Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us using the details provided below.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

9. International Transfers

Your information is processed and stored within the United Kingdom. If we need to transfer data outside the UK, we will ensure appropriate safeguards are in place.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Scentglowur
23 Kenwell Dr, Bradway
Sheffield S18 2HF
United Kingdom
Email: style@scentglowur.world
Phone: +44 7800 815008

13. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk
Phone: 0303 123 1113